Return & Refund Policy

šŸ›ļø Return & Refund Policy

At Auraa Trends, we value our customers and strive to provide you with the best shopping experience. Please read our return policy carefully before making a purchase.

āœ… Return Eligibility

  • You can request a return within 7 days of receiving your order.

  • A return request will only be accepted with a clear unboxing video from start to end showing the parcel opening process.

  • Without video proof, returns will not be accepted under any circumstances.

  • The product must be unused, undamaged, and in its original packaging with all tags intact.

šŸ“ø Photo & Video Requirement

To process your return smoothly, please provide:

  1. Unboxing video (full video from opening the package)

  2. 3 clear photos of the product showing any defect/damage (if applicable)

āš ļø Important: These photo/video rules apply to all products on our website.

šŸš« Non-Returnable Items

  • Items without unboxing video proof.

  • Used, worn, or damaged products.

  • Custom-made or personalized items.

  • Items purchased during clearance or sale.

šŸ’° Refund or Replacement

Once the return is approved:

  • You can choose either a replacement or a refund (as per product availability).

  • Refunds will be processed within 5ā€“7 business days after product inspection.

šŸ“¦ How to Request a Return

To initiate a return, please contact our support team at:
šŸ“§ shoppydigital09@gmail.com
(Include your order ID, unboxing video link, and photos)