Cash on Delivery (COD) Advance Payment & Return Policy

At [Your Website Name], we are committed to providing our customers with a smooth, reliable, and transparent shopping experience. To ensure genuine orders, reduce unnecessary cancellations, and avoid courier returns, we have introduced a 10% advance payment policy for all Cash on Delivery (COD) orders. Please read the following policy carefully before placing an order.

1. Advance Payment for COD Orders

All customers placing an order using the Cash on Delivery (COD) payment method are required to pay 10% of the total order value in advance at the time of checkout. The remaining 90% amount will be payable in cash at the time of delivery.

This advance payment helps us confirm genuine orders, prepare shipments efficiently, and reduce losses caused by order refusals and fake bookings.

2. Purpose of the Advance Payment

The 10% advance payment is collected to:

• Confirm customer intent and order authenticity

• Cover partial logistics, packaging, and handling costs

• Minimize cancellations after shipping

• Reduce courier return (RTO) losses

This policy ensures that we can continue offering quality products, fair pricing, and reliable COD services to all customers.

3. Order Confirmation & Shipping

Once the advance payment is successfully completed:

• Your order will be confirmed and processed

• The product will be packed and shipped within the standard dispatch timeline

• You will receive tracking details via SMS or email

Orders without successful advance payment will not be processed or shipped.

4. Cancellation Policy

• Before Shipping:
  If the customer cancels the order before it is shipped, the 10% advance payment may be refunded after deducting applicable payment gateway charges.

• After Shipping:
  If the order is cancelled after dispatch, refused at delivery, or not accepted by the customer, the 10% advance payment will be non-refundable, as shipping and handling costs are already incurred.

5. Return Policy (7-Day Return Window)

We offer a 7-day return policy from the date of delivery, subject to the following conditions:

• The product must be unused, undamaged, and in original packaging

• All original tags, accessories, and invoices must be included

• The return request must be raised within 7 days of delivery

Once the returned product is received and passes quality inspection, the refund process will be initiated.

6. Refund Process for COD Orders

For COD orders with advance payment:

• The 10% advance amount will be adjusted in the refund calculation

• Refunds will be processed to the original payment method used for advance payment

• Refund processing may take 7–10 business days after product inspection

Shipping charges, COD fees, and return shipping costs (if applicable) are non-refundable.

7. Non-Returnable & Non-Refundable Items

Certain products may not be eligible for return due to hygiene, customization, or clearance sale reasons. Such products will be clearly marked as “Non-Returnable” on the product page.

8. Customer Responsibility

Customers are requested to:

• Provide accurate shipping and contact details

• Be available to receive the order at the delivery address

• Accept the delivery once shipped

Repeated refusal of COD orders may result in account restriction or COD service suspension.